Willis Towers Watson The Client Manager in Toronto, Ontario
The Client Manager assists in the day-to-day servicing of large commercial clients in a small team environment.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Client Manager assists in the day-to-day servicing of large commercial clients in a small team environment. Essential duties and responsibilities include but are not limited to:
Collaborate with the Senior Client Manager and Producer / Client Executive and Placement to document internal and external strategy meetings.
Collaborate with the Senior Client Manager and Producer / Client Executive and other appropriate resources to draft fee agreement(s) as applicable.
Draft exposure and underwriting information, deliver to client, and gather updates from the client.
Develop complete and accurate submissions for Placement.
Collaborate with Placement specialists throughout the placement process and communicate and gather information to / from the client.
Assist the Senior Client Manager and Producer / Client Executive in designing and building full client proposals, including the coverage comparison provided by Placement.
Assist the Senior Client Manager and Producer / Client Executive request and obtain binders from insurers, issue binders if necessary and perform or obtain the second set of eyes review as applicable.
Assist the Senior Client Manager and Producer / Client Executive in the delivery of binders and/or policies to client with appropriate transmittal letters.
Oversee the coordination of certificates and auto ID cards.
Request and verify the accurate delivery of agency bill invoices and coordinate with Accounting as applicable.
Build Client Advocacy Reports and Client Service Plans in conjunction with the Client Executive
Qualifications - External
Commercial Lines Quebec Broker’s license
Minimum 2-5 years of relevant working experience in a Commercial Underwriting or Commercial Broker environment.
Must possess effective verbal and written communication skills – both in French and English.
Must possess excellent interpersonal skills.
Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment.
Strong Decision-making capabilities.
Must be results oriented.
Ability to provide superior customer service to our clients.
Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines.
Independently carry out specific assignments and tasks.
Equal opportunity employer