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Willis Towers Watson The Client Manager in Toronto, Ontario

The Client Manager assists in the day-to-day servicing of large commercial clients in a small team environment.

The Role

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Client Manager assists in the day-to-day servicing of large commercial clients in a small team environment. Essential duties and responsibilities include but are not limited to:

  • Collaborate with the Senior Client Manager and Producer / Client Executive and Placement to document internal and external strategy meetings.

  • Collaborate with the Senior Client Manager and Producer / Client Executive and other appropriate resources to draft fee agreement(s) as applicable.

  • Draft exposure and underwriting information, deliver to client, and gather updates from the client.

  • Develop complete and accurate submissions for Placement.

  • Collaborate with Placement specialists throughout the placement process and communicate and gather information to / from the client.

  • Assist the Senior Client Manager and Producer / Client Executive in designing and building full client proposals, including the coverage comparison provided by Placement.

  • Assist the Senior Client Manager and Producer / Client Executive request and obtain binders from insurers, issue binders if necessary and perform or obtain the second set of eyes review as applicable.

  • Assist the Senior Client Manager and Producer / Client Executive in the delivery of binders and/or policies to client with appropriate transmittal letters.

  • Oversee the coordination of certificates and auto ID cards.

  • Request and verify the accurate delivery of agency bill invoices and coordinate with Accounting as applicable.

  • Build Client Advocacy Reports and Client Service Plans in conjunction with the Client Executive

Qualifications - External

The Requirements

  • Commercial Lines Quebec Broker’s license

  • Minimum 2-5 years of relevant working experience in a Commercial Underwriting or Commercial Broker environment.

  • Must possess effective verbal and written communication skills – both in French and English.

  • Must possess excellent interpersonal skills.

  • Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment.

  • Strong Decision-making capabilities.

  • Must be results oriented.

  • Ability to provide superior customer service to our clients.

  • Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines.

  • Independently carry out specific assignments and tasks.

Equal opportunity employer

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