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Robert Half International Help Desk Analyst I in Troy, Michigan

Description Help Desk Analysts who love to work in an innovative and fast-paced environment will be interested in Robert Half's new job opening. This is a great job for a creative with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Chesterfield, Michigan, the Help Desk Analyst opportunity is a long-term contract / temporary role.

Your responsibilities in this role

  • Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Offer IT support for operating systems, productivity software, and a variety of other applications used internally

  • Diagnose recurring technical issues and implement solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues Requirements - IT support ticketing system experience desired

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Experience in user administration and bug fixing in a client server environment

  • Familiarity with basic networking concepts

  • Apple Devices experience

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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