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TTEC Partner Marketing Manager in United States

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a Partner Marketing Manager to join the mission of transforming customer experience (CX) and bringing humanity to business.

Reporting to the VP, Channel & Partner Marketing, the Partner Marketing Manager will be a key contributor in developing and executing a strategic marketing plan for our fast-growing CX technology partner ecosystem. We are seeking an experienced B2B marketing professional with a proven track record leading or assisting in go-to-market strategy formation, development of partner marketing plans (campaigns, events, programs), partner program support and execution, partner communications and creating alignment with sales. You will have the opportunity to make a positive impact on our partners’ experience through direct interactions and communications.

What the role entails:

  • Contribute to the vision for a scalable partner marketing foundation during TTEC’s next phase of partner growth.

  • Co-create the business and marketing plans for assigned partners while aligning with sales, executive sponsors and industry leaders.

  • Monitor and set KPIs measuring the success of the partnership, ongoing campaigns, and joint marketing activities.

  • Collaborate with cross-functional teams to execute campaigns promoting co-branded solutions.

  • Work with the broader marketing team (demand gen, industry marketers, events team, PR and AR, and campaign managers) to ensure alignment with the overall go-to-market strategy.

  • Drive the creation of sales enablement collateral, marketing collateral, event strategy and digital campaigns to support joint initiatives.

  • Develop a keen understanding of partner’s communication channels, MDF process and governance, sales structure and leadership vision.

  • Leverage and amplify TTEC’s global campaigns with and through our partner ecosystem.

  • Work with the Partner Development Manager (PDM) to design sales acceleration programs and initiatives that enhance collaboration, innovation and rapport between sales teams.

  • Become a Customer Experience industry subject matter expert, keeping and eye on trends and innovation and competitive intelligence to best inform the strategy of joint initiatives.

Qualifications

  • 5+ years B2B marketing experience

  • Experience working with partners in the technology industry (with preference for customer experience industry)

  • Expertise in planning integrated marketing campaigns with KPIs.

  • Strong writing and PowerPoint skills.

  • Familiarity working in a partner ecosystem developing joint marketing plans.

  • Proven success in supporting pipeline development and optimizing returns.

  • Experience leading annual planning, budgeting and reporting.

  • Bachelor’s degree with preference for marketing, communications, or business degree.

COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $81,000 - $139,000. This position is eligible to participate in an annual incentive program.

Who We Are: TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

What We Offer:

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, professional development, employee recognition programs

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and incentives

  • Learning and career growth opportunities via our global footprint

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

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