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TEKsystems IT Analyst in Waltham, Massachusetts

Help Desk Technical Support 1


Summary: The main function of the Help Desk Technical Support role is to provide technical assistance to computer system users. A typical Technical

Support representative is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote

location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower

complexity. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect

errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals,

confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Assist in the software

and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation. Set up new users, including

desktop configuration, email accounts, ldap accounts, VPN accounts. Support employees, both local and remote, with desktop issues, account issues, and

access to various internal services. Troubleshoot software issues on employees desktops/laptops. Qualifications: Associate's degree in computer related field or equivalent training required. 0-2 years experience required. Verbal and written communication skills, problem solving skills, customer service and

interpersonal skills. Basic ability to work independently and manage time. Knowledge of computer software, such as configuration management software,

desktop communications software, operating system software and internet directory services software.

Position is Temporary to Permanent based on performance.

Looking for 1-2 years experience of Application support via phone. They will be

handling Clinical App support, not taking calls on Kronos or Enterprise side.

Would like candidates to have Hardware/desktop experience. Software

support experience,(training provided on internal clinical applications). Level

1 typically resolves 40-45% of calls escalating others to level 2. Fluency in Spanish

is a plus. Must have good language skills, clear communication is very

important. Will sit onsite in Tyler, TX working with team in MA. Once permanent

there will be rotating on call duties (about once every 12 weeks, including a

Saturday shift ) Position will start remote but may return to office so need

local candidates. Shift M-F 7-4pm Central. Teams interview


About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.